SUPPORT
Supporto Tecnico
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Discover all the technical features and benefits of our products. Download the PDF manuals to keep detailed information always at your fingertips.
Warranty
Teknosign guarantees its products in accordance with the law, specifically:
• For consumers, meaning those who purchase for purposes unrelated to their professional or business activities, Teknosign applies the Legislative Decree of February 2, 2002, No. 24 – Articles 1519-bis and following of the Civil Code (two years from delivery under legal conditions);
• For professional buyers, the legal guarantees as per Articles 1490 and following of the Civil Code apply (one year from delivery under legal conditions).
In any case, any contractual warranties provided directly by the manufacturer remain valid. By registering the product, you can benefit from a 5-year warranty extension.
La garanzia decade in caso di:
• Illeggibilità/assenza del numero di matricola;
• Danni dovuti al trasporto;
• Uso improprio e/o inadeguato;
• Smontaggio e/o modifica e/o riparazione effettuati senza autorizzazione scritta di Teknosign;
• Fuori uscita di liquido dall’eventuale batteria, trascuratezza o incapacità di usare il dispositivo in modo conforme alle informazioni contenute in brochure, manuali di istruzioni o di servizio di Teknosign;
• Collegamento o funzionamento del dispositivo in qualsiasi modo non conforme a regolamenti tecnici o di sicurezza applicabili nella nazione in cui il prodotto è utilizzato;
• Danni provocati da calamità naturali, e/o altre cause non imputabili a Teknosign.
Technical support
We're here to help you get the most out of your TEKNOSIGN product. To contact the support team regarding a request or repair, please fill out the form below. For more information, you can contact our support team at assistenza@teknosign.it. We are available Monday to Friday, from 9:00 AM to 5:00 PM.
Returns Policy
For credit:
Returns can only be made in cases of discrepancies between the ordered products and the received items (with shipping costs covered by Teknosign). Returns must be authorized in writing by Teknosign.
Return requests should be directed to assistenza@teknosign.it
Products returned in a condition different from the original (including product state, packaging, and included accessories) will not be credited and will be returned to the sender at their own expense.
Unauthorized returns will be returned to the sender at their own expense.
For repair or replacement:
Returns for repair or replacement can only be made in cases of objective and proven defects in the product (with shipping costs borne by the sender). If a defect is suspected and verification is necessary, the return should be agreed upon with Teknosign following proper checks via Teknosign's Technical Support. In both cases, the return must be authorized by Teknosign by assigning the customer a Return Merchandise Authorization (RMA) number. This number must be clearly visible on the packaging of the returned product. RMA requests should be sent to assistenza@teknosign.it. The RMA request must be accompanied by the following data:
- Product model
- Serial number
- Detailed description of the defect or issue encountered. The returned product must include: A copy of the purchase invoice (if validating the one-year legal warranty under articles 1490 et seq. of the Civil Code - see above) or a copy of the receipt (if validating the two-year warranty under Legislative Decree No. 24/2002, art. 1519-bis - see above).
Returned products will be returned with the same items and accessories as received at the time of the return. Unauthorized returns will be returned to the sender at their own expense. Products returned without defects will be returned to the sender at their own expense, with a charge of €25.00 + VAT for the time spent handling the return.
Teknosign reserves the right to modify the conditions above at any time without prior notice.
Frequently Asked Questions
1. Products and features
Q: What makes Teknosign products unique compared to other brands?
A: Our products are designed and manufactured with a special focus on sound quality, using innovative circuits and high-end materials to ensure the utmost audio fidelity.
Q: Where are your products designed and built?
A: All our products are designed in Italy and manufactured to high production standards to ensure quality and reliability.
Q: What kind of power supplies do your products use?
A: Our products use linear power supplies to guarantee interference-free audio and superior dynamic response.
Q: What makes a Teknosign preamplifier better?
A: Our preamplifiers are designed to offer superior transparency and musicality, with an extremely low noise floor and a stable power supply circuit to ensure a rich, detailed sound.
Q: Do your products work with modern digital systems?
A: Yes, our devices are compatible with both digital and analog systems and can easily be integrated into any recording or live setup.
2. Installation and use
Q: How can I connect my Teknosign product to my audio interface or mixer?
A: Each product comes with a detailed manual explaining the recommended connections. You can also check our "Support" section for connection diagrams and suggestions.
Q: Do your preamplifiers improve even budget microphones?
A: Absolutely! Our preamplifiers can significantly improve the sound of any microphone, adding warmth and definition.
Q: Can I use your outboard gear in a hybrid analog/digital setup?
A: Certainly. Our products are designed to seamlessly integrate into both fully analog and hybrid workflows.
Q: Do your products support 110V and 220V power supply?
A: Yes, our devices support international power supply voltages.
3. Support and assistance
Q: Where can I find the manual for my Teknosign device?
A: All manuals are available for download in the Support section of our website.
Q: My product stopped working, what should I do?
A: First, consult the manual. If the issue persists, contact our technical support through the online form or call us directly.
Q: Do you offer post-sale assistance for out-of-warranty repairs?
A: Yes, we provide repairs even outside of the warranty period at competitive rates.
Q: How can I contact technical support?
A: You can fill out the form in the Supportsection, email us at assistenza@teknosign.it or call us at 0187 559992 from Monday to Friday, 9:00 AM - 5:00 PM.
4. Purchases and distribution
Q: Where can I buy Teknosign products?
A: You can purchase Teknosign products from authorized resellers located nationwide.
5. Collaborations and dndorsements
Q: Do you offer sponsorships or collaborations with artists?
A: Yes, we collaborate with artists and producers who use our products. If you are interested, please contact us with your portfolio and a collaboration proposal.
Q: Can I become a Teknosign reseller?
A: Certainly! If you're interested in distributing our products, please contact us at info@teknosign.it.
